Fatal Error

[Sharon]

We have the following error message on all pages but the homepage:

Fatal error: Class ‘Tribe__PUE__Package_Handler’ not found in /home/tcsi/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe/PUE/Checker.php on line 200

I cannot even get to the Dashboard. Please advise ASAP.

[Zach Tirrell]

Sharon,

We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

You will need to do a manual update of The Events Calendar to 4.3.1.1

• If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
• Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
• Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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