Failed to download the Event Ticket Plus plugin after purchase

[Saikat Dey]

We have just purchased the Event Ticket Plus and received the purchased receipt for the Order #1346628. Unfortunately on clicking on the download link of the Event Ticket Plus in purchased receipt showing the below error code. But link of the Event Tickets (FREE) is working fine.

{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

[Geoff B.]

Good evening Saikat and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you were met with that message.
I would love to help you with this topic.

This is usually a temporary message that can pop-up when we are doing some maintenance on our end. We apologize for the inconvenience.

The great news is that it never lasts long.
Normally, you should be able to download your plugins now.

Have a good weekend,

Geoff B.

[Saikat Dey]

Hi Geoff,
Thanks for your help. I found the download link in My Account -> Download page.
I hope you would fix the link issue in mail or provide the link of My Account -> Download page in email.

Regards,
Saikat

[Geoff B.]

Good evening Saikat,

I am glad you were able to get your copy of the plugin.

I opened a ticket with our awesome Dev team to make sure they take a look into that.

Thank you for bringing this to our attention.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

Posts