Failed Orders still showing in attendee list and stock inventory

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  • April 8, 2018 at 5:27 pm #1500134
    Eric
    Participant

    Hi,

    I just noticed that Failed Orders still showing on attendee list and stock inventory. Any way to fix this?

    April 8, 2018 at 5:48 pm #1500135
    Eric
    Participant

    I did notice the resolved ticket but it is marked as privet.

    April 10, 2018 at 8:15 am #1502985
    Andras
    Keymaster

    Hi Herb,

    Thanks for reaching out to us and sorry about this issue.

    Can you please check if you go to the attendee list of the event, do the failed orders show up as failed there as well?

    Meanwhile I will also do some investigation.

    Thanks,
    Andras

    April 10, 2018 at 9:49 am #1503235
    Eric
    Participant

    Hi Andras,

    Yes, they show in the list as fail. Thank you for the help.

    April 11, 2018 at 2:40 am #1503985
    Andras
    Keymaster

    Thanks Herb,

    I need some time to check this thoroughly.

    Could you share the URL of that private thread you mentioned? I can take a look at it and check if it’s a similar issue.

    Thanks,
    Andras

    April 11, 2018 at 3:10 am #1503995
    Andras
    Keymaster

    After some further investigation it looks like we have a glitch here. I have opened an internal bugticket for this so our developers will take a look at it.

    I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

    If you have any new questions or issues please create a new ticket and we’ll help you out.

    I’d still appreciate it if you could share the url to that thread with me.

    Thanks and cheers,
    Andras

    April 11, 2018 at 10:27 am #1504557
    Eric
    Participant

    Thank you Andras,

    April 12, 2018 at 2:51 am #1505217
    Andras
    Keymaster

    Sure thing.

    I don’t know yet when we will get to fixing this. If you want to receive an update then give me a ping and I’ll check.

    Cheers,
    Andras

    May 29, 2018 at 2:56 pm #1541286
    Victor
    Member

    Hi Herb!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    June 20, 2018 at 9:35 am #1557234
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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