Help Desk

Facebook imports not pulling images.

  • Posts: 1 Topics: 4
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    This event was pulled as a one time import https://www.creativesalem.com/event/family-bingo-night/

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/events-aggregator-import-issues-from-facebook/

    Posts: 4275
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    Hi John,

    Could you please send me the Facebook link that you used to import the event so that I can do some testing on my end? Was this import working previously, and do you have any other Facebook imports that are bringing in images?

    Posts: 4275
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    Hi John,

    We’ve actually had a few other users reporting the same thing and have opened up an internal ticket to look into what is causing this issue. I’ve linked this thread to our ticket, so as soon as we have an update, we’ll let you know here.

    I’m sorry for the inconvenience, but thank you for your patience as we work on getting this resolved! If you have any questions in the meantime, please let me know.

    Thanks,

    Jennifer

    Posts: 1
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    I have the same problem.
    Pulling from https://www.facebook.com/pg/SoulTrainStockholm/events/

    and not showing up here: http://www.soultrain-stockholm.se/events/

    Best regards

    René Hedemyr

    Posts: 4275
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    Hi Rene,

    I’m sorry to hear that you’re running into this issue as well! We’re working on this now, and as soon as there is an update, we’ll post it here. You can subscribe to this thread at the bottom of the page to be notified when the fix is out.

    Thank you!

    Jennifer

    Posts: 6521 Topics: 10
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    Hi there,

    Just wanted to share with you that a new maintenance release (for the Week of 7th January 2018) is out, including a fix for this issue :slightly_smiling_face:

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-7-january-2018/

    Please update the plugins and let us know if the fix works for your site,
    Best,
    Nico

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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