Facebook Import Time Out

[Eric Unkauf]

I’m going a little bit nuts! For a couple of weeks now I’ve been going in circles with our isp and our server, getting absolutely no where! Everything was working fine, then a couple of weeks ago I stopped being able to access the Facebook import plug in. I get an error message that says:

Inactivity Timeout

Description: Too much time has passed without sending any data for document.

This started with just the facebook import, for a day or so if I tried to access this then I couldn’t bring up anything on the site until I cleared my browser completely. Now it is strictly the facebook import and everything else is fine. Our server insists that they can not duplicate this error, but I have used several different computers over the last two weeks, pc’s and mac’s; Firefox, Chrome and IE; different connections, ISP’s etc., I always get this message.

If I hadn’t paid for the plugin, I would look for an alternative right now because this is giving me a monumental headache. Having paid for this, I really want to figure out what is going on and correct it.

[George]

Hey @Lourene,

I’m really sorry that you’ve been having so many problems here!

1. How, specifically, are you hosting your website?

Also, when you say something like this:

Our server insists that they can not duplicate this error

2. By “our server”, who specifically are you contacting about this?

I ask these questions because, while I know you’ve been caught between support teams already and I hate to say “it’s not our fault” and leave you empty-handed again, this error is unfortunately something that would arise not from our plugin itself but from the configuration of your hosting and your web server.

I’m not saying we can’t help here! 🙂 Just clarifying the origin of an error notice like that.

Let me know about questions 1 & 2 here and I’ll happily help as much as I can from there.

Thank you!
George

[Eric Unkauf]

George,
Thank you for your response. Everyone tells me it’s not their fault, go talk to someone else, but no one has any suggestions as to where to look for a solution. If you can point me toward a solution to go to someone else with, I’ll happily listen to you say it’s not your fault!

We have our site as a managed wordpress site through Go Daddy.
Thanks

[George]

I’m sorry about your experiences thus far, @Lourene. I want to be clear that by saying that this might be happening at the server level, I don’t mean to say that’s “not our fault” as a way to avoid helping you at all – I will try to be helpful as I can be!

But there are limits to that, unfortunately, and by “not our fault” all I mean is that if this problem is arising from the level of the server – which it seems to be – then there’s not much we can do because we do not have access to your server.

Your hosting provider manages your server, so if you haven’t already, I would recommend contacting Go Daddy support about this directly.

The only other debugging step I could recommend would be to do each step in our troubleshooting process here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step, see if this issue persists in your admin.

If it suddenly starts working after a plugin deactivation, for example, then that most-recently-deactivated plugin is the cause of the problem; from where you can post about it both here in this forum thread so we can further investigate, and also in the forums of that plugin’s support site.

I do not think a plugin conflict is at play here; but it is a possibility, and something I’d recommend testing for if you have the time.

I’m sorry about the nature of your problem and your support experiences related to it, but hope that this reply is at least somewhat useful.

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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