Help Desk

Facebook events not importing

  • Posts: 7 Topics: 3
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    I have a message saying my Event AGgregator Facebook token has expired. On The settings page under Facebook Token, it says I need to connect to Facebook for Event Aggregator to work properly. However, when I click the blue “Connect to Facebook” button, it opens a new page and spins indefinitely. Please help!

    Posts: 1
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    I’m having the same issue. I thought it was a key issue, so I bought a key and it says that it is not a valid key.

    Posts: 2033 Topics: 1
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    Hey Charlotte and Luke,

    Thank you for reaching out to us!

    I’ve ran a test and disconnected the Facebook Token from my own local install and reconnected again: everything is working as expected, I couldn’t reproduce the issue you are experiencing from here.

    To get started, could you please make sure that you are not trying to connect to Facebook while having a Privacy Badger extension enabled in your browser?

    Also, could you please let us know what happens when you try to connect to Facebook using an incognito window?

    Thanks!

    Patricia

    Posts: 7 Topics: 3
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    It worked!! Thank you. I don’t have a Privacy Badger extension installed. However, when I opened an incognito window and clicked the blue “Connect to Facebook” button, it opened a new page, asked for my FB ID and password, and connected immediately. 🙂

    Posts: 2033 Topics: 1
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    Hi Charlotte,

    You are welcome 🙂 I’m glad to hear that everything is working as expected now!

    If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

    Cheers,

    Patricia

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