Facebook API Error: An unknown error has occurred.

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Home › Forums › Calendar Products › Event Aggregator › Facebook API Error: An unknown error has occurred.

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  • July 22, 2015 at 6:58 am #988825
    media325
    Participant

    Facebook import has stopped working as of this morning and I receive the error message as shown.

    • This topic was modified 8 years, 9 months ago by media325.
    July 22, 2015 at 7:22 am #988856
    2pmedia
    Participant

    Same here…

    July 22, 2015 at 9:25 am #988908
    Shannon
    Participant

    Same here:

    Facebook API Error returned for [PageID]: An unknown error has occurred.

    July 22, 2015 at 9:35 am #988912
    media325
    Participant

    Updated to 3.11 and receive more detailed errors, but still errors. It has to do with the Facebook API https://developers.facebook.com/bugs/486654544831076/
    and the way the info is called.

    Since this happens with 3.11 and it’s a known issue it’s would be nice if MT would acknowledge the issue and give us an update

    July 22, 2015 at 9:39 am #988915
    Lertop
    Participant

    I got the same error too.

    July 22, 2015 at 10:27 am #988957
    Brook
    Participant

    Thank you guys for the prompt report! I will take a look at this immediately. Going to consult with some devs and get back to you.

    – Brook

    July 22, 2015 at 10:40 am #988982
    Brook
    Participant

    Alright I have some good news and some strange news. The strange news is that Facebook appears to have broken v2.2 of their API, which our plugin uses. They state everywhere that it’s supported until 2016. It’s rare to see them break anything.

    The good news is that v2.4 of their API is still working, and so our developers are already hard at work writing an upgrade to the Importer plugin that will use the newer version. If no bugs are found in the new version we’re working on, then we are set to release it later today or early tomorrow. That version will be Facebook Importer 3.11.1 and will fix this issue.

    It’s also possible that in the mean time Facebook will discover their error, and restore import functionality for the current 3.11 and lower versions. Either way this will be taken care of ASAP. Thanks for letting us know about the glitch!

    – Brook

    • This reply was modified 8 years, 9 months ago by Brook.
    July 22, 2015 at 1:29 pm #989061
    vinding
    Participant

    Was about to post same error 🙂

    Thanks Brook & Team for acting to quick on this.

    July 22, 2015 at 4:23 pm #989164
    Brook
    Participant

    You’re welcome! We are working on QA’ing the new code. We found one bug, but it is likely to be resolved late today if not early tomorrow.

    – Brook

    July 22, 2015 at 4:40 pm #989174
    Douglas
    Participant

    FYI. Import by event id still work appropriately.

    I noticed in the Graph API tool. It was getting hung up as well when trying retrieve multiple events. Something else other than version maybe going on.

    July 23, 2015 at 6:09 am #989289
    Douglas
    Participant

    Update. Facebook import is working this morning. Apparently Facebook has fixed the issue.

    July 23, 2015 at 10:01 am #989491
    Brook
    Participant

    That’s awesome Douglas. We also just launched 3.11.1 of Facebook Events. So if you are still experiencing issues, definitely upgrade the plugin in WordPress. Please let us know if you guys notice anything else.

    Cheers!

    – Brook

    August 7, 2015 at 7:05 am #994188
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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