Extra fields attendees not showing anywhere

[rufman]

When people buy tickets for my events and fill in the extra fields those are not stored anywhere. They also don’t show up in the print and export of the attendee list.

[George]

Hey @Rufman,

When you say that data is “not stored anywhere”, do you mean that you can never, at any time at all, see any of the “Additional Field” information attendees fill out? It does not show anywhere in the wp-admin for you, ever?

— George

[rufman]

Exactly.

[George]

Sorry to hear this, @rufman. We cannot recreate that behavior and have no other reports of it — where the data doesn’t even show up anywhere — so it sounds like there is a problem unique to your site.

To help me figure out what could be the cause of this problem, can you please clarify the nature of your problems as follows?

1. The way attendee information works in terms of being viewable in the admin is that when you’re viewing an Attendees report, if an order has Attendee Information associated with it then you will see a “View Details” link when hovering over the order as shown in this screenshot (click for a larger-sized image):

2. Upon clicking that “View Details” link, the attendee information for that ticket should show up like shown in this screenshot (click for a larger-sized image):

☝️ What is the specific failure for you here?
• Does the “View Details” link not even show up?
• Does it show up, but when you click it does nothing happen?
• Does it show up, but when you click it the information shows, but it is empty?

Please specify exactly what is happening for you — this will help us help recommend the next steps from here.

Thanks for your patience!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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