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Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 26, 2018 at 5:17 pm #1437656
    tucsonspeedway
    Participant

    How do I setup the export settings to show all the information I see on the attendee list when I create a .csv file?

    January 29, 2018 at 1:19 pm #1439211
    Courtney
    Member

    Hi Dan

    Are you looking to create a csv file that you will import into your site? https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/ would have examples for that.

    Is there anything else I can help you with?

    Thanks
    Courtney 🙂

    January 31, 2018 at 4:10 pm #1441178
    tucsonspeedway
    Participant

    No- When I EXPORT my event it doesn’t include all the fields- ie: the type of ticket that they purchased!

    January 31, 2018 at 4:14 pm #1441185
    tucsonspeedway
    Participant

    Example attached- see the information in the first column after the number? That doesn’t export- it’s a major issue at the gate because we don’t know what they purchased.

    February 6, 2018 at 3:46 am #1444914
    Courtney
    Member

    Hi Dan

    So sorry for the delay. Our team has just returned from the annual company retreat and I was able to check in with others about this issue.

    Unfortunately, this is related to a known bug that we are currently working on.

    We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. The good news is that you will be contacted as soon as a fix is available.

    Thank you for your patience as we see this through. Please let me know if you have any other questions in the meantime!

    Thanks
    Courtney 🙂

    February 27, 2018 at 8:25 am #1464899
    Nico
    Member

    Hey,

    Reaching out to let you know we released a hotfix for Event Tickets that addresses the issue with the attendees CSV export. We appreciate the patience while we worked a fix out.

    Please update Events Tickets to version 4.6.3.1 and let us know if the fix works for your site. This fix should solve the problem for Event Tickets Plus users as well (no update required to this plugin).

    Release blog post → https://theeventscalendar.com/announcing-event-tickets-4-6-3-1/

    Cheers,
    Nico

    March 21, 2018 at 9:35 am #1485010
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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