Export CSV File shows Question Mark in non-English character

[ben]

Hi, when i export csv file, it shows ????? in the file for non-english words.

Also, how can i add phone information in the csv file or in primary information?

Further more, any way to add a customized field in the csv which got from user’s input like their favourite colour?

thanks

[Jaime Marchwinski]

Hi Ben,

Thanks so much for reaching out!

Hi, when i export csv file, it shows ????? in the file for non-english words.

It seems that this is related to a known issue.  For now, one thing that you can try is the snippet at the bottom of the following forum post.

https://theeventscalendar.com/support/forums/topic/the-custom-field-label-is-not-support-traditional-chinese/

Also, how can i add phone information in the csv file or in primary information?

Further more, any way to add a customized field in the csv which got from user’s input like their favourite colour?

In order to add custom information into the CSV file, you can add this information into to Attendee Information when you edit a ticket.  From there, you can select the type of information you add and if it is required information.  The information that attendees fill out will automatically be added to the CSV Export.

Let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Victor]

Hi Ben!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and see if the fix works for your site. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Author]

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