Expired license

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  • October 13, 2016 at 9:46 am #1176051
    Frances
    Participant

    We are being asked to renew but our license key does not expire until Jan 2017. We received an email saying it has expired. Could you please look into this and get back to us?
    Thank you

    October 13, 2016 at 11:36 am #1176166
    Geoff B.
    Member

    Good afternoon Frances and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us and bringing this to our attention.
    I would love to help you with this topic.

    I have looked up your account and you are 100% right, you do not need to renew your license before 2017.

    We apologize for the inconvenience this might have caused. You can simply ignore this email.

    Best regards,

    Geoff B.

    November 4, 2016 at 9:35 am #1187778
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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