Everything is Gone!

[Sharon]

I deactivated the plugin and pro and then reactivated it a few hours later. I did not delete these plugins!

Now, everything is gone…all my events, settings everything!

What the heck happened?

[Brendan]

Hi Sharon,

Thanks for the email and sorry to hear you are having issues.

You can safely deactivate our plugins or even delete them and reactivate them safely. All of your event and setting data will be saved in your database still.

Do you have a backup of your database?

Cheers!

[Sharon]

No, we do not have database, but the current database has post type tribe_events records under wp_posts table and i can even see some entries on front end when i type domain.com/events/year-month.
But those events wont list on admin, thats where I need help you to guide me.

[Sharon]

OK Please help:

http://parklandtalk.com/?post_type=tribe_events

All the events are in database, but on admin they are not visible to edit or update
When i try to go to this page
wp-admin/edit.php?tag=parkland-events&post_type=tribe_events
I get this error:

http://prntscr.com/hgb8kq

[Brendan]

Hi Sharon,

Thanks for the response and I indeed acknowledge this a dire situation for you. I will make sure we move this up in the queue to keep an eye on. In regards to the issue, its not a common one so we need some more info to figure out exactly what is going on. When you are getting this error, what role are you using? If you are using admin, then lets move to next step, if not switch to an admin user to see if this issue persists. If you are already admin, turn off plugins and only keep the Events Calendar Pro active and the Events Calendar and switch your theme to the 2017 theme to see if the problem persists. If you do not want to do this on a live site, you will need to make a clone of this site and test it with the default 2017.

Please reply once you have the results.

Thanks,

Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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