Everything Broke During the Recent Update

[Travis]

On Thursday of last week a series of updates appeared on my site (I use Events Calendar, Calendar PRO & Event Tickets Plus). As soon as it completed, all of my calendars disappeared. Further digging showed me that the basic (FREE) version of “The Events Calendar” was completely gone, which did not allow the companion pieces to work either.

I could not un-install because it doesn’t appear in my plugins.
I could not re-install because it shows the folder already exists.
I cannot hard-uninstall the folder, because it won’t let me.

I am dead in the water, and this is a brand new theatre venue days away from launching it’s first show… and my site is not able to perform as promised. I URGENTLY need help!!!

[George]

Hey Travis,

I am really sorry to hear about these issues. We don’t have other reports of this, so here’s what I would recommend doing:

1. Use FTP to manually delete the existing /the-events-calendar folder from your site’s /wp-content/plugins directory.
2. Delete any folders for other Events plugins, too, like /events-calendar-pro or /the-events-calendar-community-events for example. Delete /event-tickets and /event-tickets-plus, too.

Note: Deleting those files will NOT delete any event data!

If you’re not familiar with FTP, you can either research online how to do this, or you can contact your web host directly and ask them to remove those folders from your /wp-content/plugins directly for you.

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3. Once those folders are removed, head to your site’s dashboard…does it show up again? Can you access your dashboard fine, without issue?

4. If so, then download a fresh copy of The Events Calendar from here: theeventscalendar.com/my-account/downloads

5. Install that fresh copy on your site and activate The Events Calendar.

Do any errors pop up when you activate this fresh copy? If so, please post the full error message you get when you do that here.

We can continue the conversation from that point in the above steps — let us know how things go!

— George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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