Events & Tickets still available for purcahse after start date has passed

[Michael Connor]

Hello,

Since your recent new releases and the release of your new tickets plus product, I’ve noticed that events are staying on the list pages, and tickets to those events are still available for purchase AFTER the start day/time has passed.

Did you change the format so that they stay visible until after the end date/time has passed?

[Geoff]

Hi there, @mcon!

Sorry for the trouble here with tickets. Would you be willing to send me a screenshot of the ticket settings for one of those events? I haven’t been able to replicate the issue on my test site, but want to see how you’ve set up the tickets for one of those events and try to recreate it using the same settings.

Thanks!
Geoff

[Michael Connor]

This reply is private.

• This reply was modified 10 years, 1 month ago by Michael Connor.

[Geoff]

Thanks for following up, @mcon!

Are you able to take a screenshot of the ticket settings for the 3/14 event? i’m looking for something like this that will show me what the settings are for the tickets of that events so I can try to replicate the issue on my end.

Thanks!
Geoff

[Michael Connor]

This reply is private.

• This reply was modified 10 years, 1 month ago by Michael Connor. Reason: Sorry, links to screenshots

[Geoff]

This reply is private.

[Michael Connor]

This reply is private.

[Geoff]

Excellent, thanks!

It looks like the ticket is missing a start and end date for sale. If you add an end date/time to it, then then it will stop sale of the ticket and the form will no longer appear on the event.

Does that make sense and does filling in those dates do the trick? Let me know. 🙂

Thanks!
Geoff

[Michael Connor]

This reply is private.

[Geoff]

Thanks @mcon! So glad that did the trick.

This hasn’t changed as far as I know. To my knowledge, tickets have always needed a start and end date declared on them, unless tickets are meant to be available indefinitely. The same is true of events on the calendar in general — past events remain on the calendar as part of the archive of events rather than being removed from the calendar.

It’s quite possible there were customizations on the site at one point that changed that behavior, but it’s tough for me to tell. Either way, I’m super glad that adding the end date resolved the issue and that things are working smoothly! Thanks for following up to let me know. 🙂

I’ll go ahead and close this thread but do please feel free to hit us with a new one if any other questions pop up and we’d be happy to help.

Cheers!
Geoff

[Author]

Posts