Events Tickets Plus, Woo Commerce Ticket Emails not happening?

[Jeremiah]

Hello, just did a purchase of new ticket product for event using Events Ticket Plus and Woo Commerce. Got the receipt from Woo, but no ticket email. Bottom of email says “You’ll receive tickets in another email.” but nothing is coming through. What do we do to fix this? I’ve read that this is “not fully operational” on a post from April but that seems crazy considering it’s a paid plugin and that’s some pretty core functionality. Is there a solution for this yet?

[Jeremiah]

I actually found that by going into the Woo order and “Completing” it sent the tickets. Is there a way for the order to just send the tickets? Seems like unnecessary administrative step?

[Hunter]

Welcome back,

What payment options do you have available? Have you noticed if the order doesn’t get marked as complete depending on which type of payment is being used? If you haven’t already, visit Events > Settings > Tickets and check the box under WooCommerce Support.

If that doesn’t work, there is an Automatically Complete Orders snippet available from Woo. Let me know if it helps.

We do have a logged report which aims to address the issue at hand. I’ve attached this thread to the report for the developers to reference. You’ll see maintenance release info in your wp-admin and theeventscalendar.com when we get a fix out for it.

Thank you for reaching out and have a good rest of the day.

[Jeremiah]

Will the snippet interfere with that checkbox? I do have that checked but it didn’t seem to work.

[Hunter]

The snippet will override the setting regardless if it’s checked or not. Let me know if it does the trick.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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