Events Tickets Plus Printing with EDD

[digitalwebmedia]

I have Events Tickets Plus installed and EDD.

Everything seems to work correctly until I try and view the ticket to print it. (I’m using the link sent in the email for testing purposes).

When trying to view the ticket to print, it only shows me my posts archive, as my index.php does. I’ve traced the issue back to events-tickets-plus/src/Tribe/Commerce/EDD/Main.php specifically the call to if ( ! $this->passed_token_validation( $_GET ) ) { on line 1056.

It seems in my case at least, the tokens in the URLs don’t match. The token in my URL is 52c0ac1c7ddbb69868f7b88b7fa3b23d but the token generated by EDD’s edd_get_download_token() is c15b665cfa3113ea84645d53a897aef1.

I’m not sure if this is an issue with EDD or Events Tickets Plus generating the tokens incorrectly in the email.

Any help fixing this would be greatly appreciated.

Cheers,
Daryll

[Hunter]

Hey Daryll,

Sorry to hear about the troubles. Can you provide the “print ticket” link you’re provided in the confirmation email as a private reply? 

Thanks for choosing PRO and I look forward to resolving this issue. Have a great day 🙂

[digitalwebmedia]

This reply is private.

[Hunter]

Hey Daryll,

I believe we’ve got a bug currently logged similar to the issue you’re experiencing, so I’ve gone ahead and added this forum thread to the ticket. Stay tuned to your WP admin and theeventscalendar.com/blog for a potential fix.

Thanks for your patience and understanding while we work on a solution. Have a great weekend and thank you for choosing PRO 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Leah]

Hello,

Thank you for reporting this issue. We weren’t able to get a fix for it into our upcoming release (4.1). However, please know that the problem is still on our radar and is ticketed within our system to be addressed in a future maintenance release. We’ll do our best to keep you posted when we are able to get a solution in place. Thank you for your patience while we improve and expand our plugins.

Best,
Leah

[Geoff]

Hey there!

I just wanted to chime in and let you know that Event Tickets and Event Tickets Plus 4.1.2 were just released and included a patch for this issue. Please update to the latest version when you have a chance and let us know if you continue to have any issues.

Thanks so much for your patience while we worked on this!

Geoff

[Author]

Posts