Events Ticketing Features Questions

[Steve]

Hello,

I’ve been unable find answers to a few of my questions. Thanks for your time in advance!

I’m trying to learn if I need Event Tickets or Event Tickets Plus to accomplish my needs.
My “events” take place all in one day, but are divided into six completely unique performances over various times of that day, all back-to-back and never overlapping. For example, a band will perform for 16 ticket buyers at 10am, 16 ticket buyers at 11:30am, 16 ticket buyers at 2pm, repeating again at 3:30pm, 6pm and 7:30pm. 96 total tickets will be sold each day.

1) Which of your products will allow online & smartphone ticket buyers to see how much ticket inventory remains to choose from – in real time? For example, will a buyer wanting six tickets be able to see that only FOUR tickets remain in real time? Will they be directed on how to find a better selection at a later time, i.e. 7:30pm? Like a movie theatre, we want to lead all interested buyers to the next available performance that day.

2) Would we be able to send customized messages to each performance group in case of cancellation or an emergency? For instance, if it’s 2pm and snow starts to fall, can we reach the attendees and explain that the 6pm & 7:30pm shows have been cancelled and and we are offering either a refund or a rain check?

Thank you so much for your help with these questions.

Steve

[Caroline]

Hi Steve,

Thanks so much for stopping by and checking out our plugins! 🙂 If you’re looking to sell tickets rather than simply collect free RSVPs for your events, it sounds like Event Tickets Plus is going to be the best fit for your needs. This plugin builds upon the core functionality of the free Event Tickets and adds support for payment processing and order management using the e-commerce platform of your choice.

For your intended setup here, I’d suggest creating multiple ticket types for your event, with each type corresponding to a block of time on the event day and limited to a given number of tickets. You can learn more about how to create tickets and different options available for setting ticket stock on this Knowledgebase article.

Ticket inventory does remain up to date as tickets are purchased for a given ticket type–to ensure that ticket orders will process automatically and stock counts will be automatically updated, we recommend using WooCommerce for payment processing and configuring it to automatically mark orders as complete as they’re submitted. It’s also worth noting that ticket counts may be inaccurate if the page showing stock numbers is not refreshed for a period of time; if you anticipate that this may be a problem, you may wish to prompt users to refresh before attempting to complete a ticket purchase.

Regarding mass emails to ticket buyers, the easiest way to achieve this for the moment would likely be to export a list of your event’s attendees and grab email addresses from there to compose a group email. We do have a number of additional email features for attendees coming to future releases; you can follow the progress of these features on their UserVoice pages if you’re interested!

• Email list of event attendees to admin before event
• Reminder Emails for X Days Before Event
• Email function if event is changed or cancelled

I hope that helps to answer some of your questions here–please don’t hesitate to follow up if you should have any others! 🙂 Cheers, and thanks again!

[Steve]

Hello Caroline,

Thank you very much for your kind and informative reply. This is very good news;
it appears I may have found a viable option to the online ticketing company partnership I was about to sign on to. I’m truly amazed at the power and flexibility of your product.

I’ll continue to do more research and will get back in touch with further questions.

In the meantime, thank you once and again, and “cheers” to you as well!

Steve

[Caroline]

Hi Steve,

Thanks for taking the time to follow up! We’re delighted to hear that Event Tickets Plus is looking like a solid fit for your needs, and we definitely appreciate your kind words! 🙂 I’m going to go ahead and close this thread out since your inquiry is resolved here, but please don’t hesitate to reach out with a new thread if you should have any other questions or concerns. Thanks again–we look forward to hopefully working with you very soon!

[Author]

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