Events Ticket Plus & Woocommerce – Data lost ! IMPORTANT !

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Home › Forums › Calendar Products › Events Calendar PRO › Events Ticket Plus & Woocommerce – Data lost ! IMPORTANT !

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  • August 2, 2016 at 4:30 am #1146467
    jazzinconcert
    Participant

    Hi all,

    there is a really annoying malefunction between Events Ticket Pus and Woocommerce !

    Each time i’m editing the tickets ( created with Events Ticket Plus ) as product in woocommerce backend (and yes, i have to do that because of special taxes etc.) there is a lost of data in the parent event in events calendar pro after saving the product in woocommerce.

    The data lost:

    1. Event Location
    2. Event manager
    3. all additional fields created in the settings of events calendar pro

    This is really annoying, so i have twice the work to do !

    Is there any solution, do others have the same issue ?

    I would be really thankful in solving this problem.

    Thanks for help
    Thomas

    August 2, 2016 at 3:47 pm #1146830
    Geoff B.
    Member

    Good evening Thomas and welcome back!

    Thank you for reaching out to us and for your system information.

    We are sorry to hear about your recent data loss. That is certainly unexpected behaviour. Yikes!
    I would love to help you with this topic.

    I did a bit of research and it turns out you are absolutely right! We do apologize for the inconvenience.

    The good news however is that bugfix should be released as part of tomorrow’s maintenance release!

    So hang tight as we release a fix precisely for that very annoying issue.

    Best regards,

    Geoff B.

    August 2, 2016 at 4:42 pm #1146857
    jazzinconcert
    Participant

    Hi Geoff,

    thanks for reply.

    So i will hang out… watching out what TOMORROW brings… 🙂

    And again thanks for support! This is not common….

    Thomas

    August 3, 2016 at 10:06 am #1147184
    Geoff B.
    Member

    Hey Thomas,

    Thank you for your awesome words. We certainly appreciate it.

    The maintenance release is being packaged as we speak.

    Sit tight and let me know how the update goes for you.

    Cheers,

    Geoff B.

    August 5, 2016 at 10:34 am #1148299
    Geoff
    Member

    Hey there,

    Just wanted to give you a heads up that The Events Calendar 4.2.4 was just released this week and included a fix for this issue. Please update when you have a chance and please do let us know if you continue to see this or any other issue happen — we’d be happy to help. 🙂

    Cheers and thanks for working with us on this!
    Geoff

    August 5, 2016 at 1:42 pm #1148408
    jazzinconcert
    Participant

    Hi Geoff,

    till now it looks that it’s working 🙂

    Thanks for the message !

    Thomas

    August 5, 2016 at 7:24 pm #1148503
    Geoff B.
    Member

    Good evening Thomas,

    That’s awesome news.

    You are welcome back on our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

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