Events Ticket Plus within a Divi Module

[mark]

Hi,

I am using Divi Theme and builder on my site and need to add the section to purchase the tickets within a module. Is this possible?

thanks

[George]

Hey Mark,

Thanks for reaching out.

This is unfortunately not possible with our plugins out-of-the-box. You can move the ticket form to certain places in relation to the content by using the “Location of Tickets form” and “Location of RSVP form” options in Events → Settings.

Moving the forms to any other location is unfortunately not possible with out extensive custom coding that we are not able to help with per the guidelines established here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Sorry to disappoint!

Please let me know if there are any other issues or questions I can try to help with.

— George

[mark]

ok, i have found a way round it thanks.

Also… i have put a few ‘dummy’ orders through, but now want to zero the ticket count. I deleted the attendees but the count is still showing. I need this to be accurate, so need this to be zero before the site goes live.

[George]

Hey Mark,

You say this:

deleted the attendees but the count is still showing.

Can you share a screenshot of the specific count that is not accurate in your wp-admin? You can do so by uploading the screenshots to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thanks!
George

[mark]

i have attached a screenshot of the item

says 9 sold but no Attendees

[George]

Thanks for the screenshot Mark. This confirms that what you are seeing is actually something resulting from how our plugins are designed to tally orders and attendees.

You are not alone in being disappointed by this. We have a number of customers requesting different handling of deleted orders/tickets, which you can see here on our UserVoice page ? https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15012864-do-not-include-deleted-tickets-or-cancelled-orders

There are two main things I can think of sharing here:

1. First, a temporary workaround to restore the ticket accounts after you deleted your orders is this: Just delete the tickets themselves in the wp-admin edit screen for the event they’re associated with. If you don’t have any “real” orders of these tickets yet, this should not create any problems. Just delete the ticket type from the event, “Update” it, then after the page refreshes, create a “new” ticket which is just the same ticket again but it will not have any attendee records attached to it.

2. Many users share your opinion on this and our Strategy team has been working on this for a while. There is an active project within our team to decide on exactly how to handle this counting of deleted orders/attendees more effectively for customers, and it is likely that some product changes will arise from this initiative.

There is no specific news at this time—no specific launch date for changes, or even confirmed changes, etc.

However, I will add your thread here to the list of threads of folks reporting dissatisfaction with this aspect of our plugins, and even if it’s many months from now, long after this thread is “closed” to new replies, I will post any relevant news of updates in our software that address this.

I am sorry to bear the news that there is not much to be done for now, but I hope this information is helpful nonetheless. Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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