Events Redirect To 404 Page As Soon As Published

[aplivegood]

As soon as I publish a non recurring event after purchasing the PRO version none of the event urls work and all redirect. Cumbersome to say the least.

[Julie Kuehl]

Hi aplivegood,

 

Let’s see if we can track this down. Two questions to begin with. 1) Was it working before you purchased PRO? (this assumes you were using the free The Events Calendar plugin before.) 2) Does it give you the same troubles with events that aren’t recurring?

 

Also could you provide a link to the site so we can see it in action?

 

— Julie

[aplivegood]

This reply is private.

[aplivegood]

This reply is private.

[Julie Kuehl]

Hi aplivegood,

 

Since it’s happening on single events, can you confirm that it still happens when you deactivate all plugins and revert to the default Twenty Twelve theme? It’s likely that it is a conflict with another plugin or possibly the theme.

 

With regards to response time, we do our best to meet our 24-48 hour response time goal, which we seem to be within here. We apparently failed to communicate our response time policy clearly, but anything quicker is unrealistic given the support load. What would you consider to be timely support?

 

– Julie

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