Events page not displaying properly.

[Elizabeth Gucciardi]

Hello,
I recently purchased WooCommerce Tickets for use with The Events Calendar. The Events page (http://foundationofthesacredstream.org/calendar/) Is not displaying properly. I have tested other plugins for conflict and have reverted to older WP themes to check to check compatibility. I would greatly appreciate a solution.

Please let me know if you need any additional information.
Cody

[Geoff]

Hi there, Cody! Thanks for getting in touch and welcome to the forums. Sorry you’re hitting some trouble here, but let’s see if we can figure it out together. 🙂

What’s interesting is that it looks like your calendar page is actually the News page. In other words, your theme thinks the calendar is a Posts archive and displays Posts instead of using the Events archive and displaying Events.

This could happen for a few reasons:

• The “Default Events” template is not selected. If you head over to Events > Settings > Display, select the “Default Events Template” from template options and save your settings.
• The slug is being used by another page. I see you are using “/calendar” for your calendar slug. Do you have any other pages set up with that slug? If so, permanently delete them and flush your permalinks under Settings > Permalinks.
• A caching plugin is redirecting to an old page with the same slug. This is similar to the previous point, but if you have a plugin that uses caching or redirects, you will want to either update those settings or deactivate them.

Give those a shot and let me know what you find. 🙂

Cheers!
Geoff

[Elizabeth Gucciardi]

Hi Geoff,
Thanks for your reply. I switched the events template back to Default Events Template per your suggestion. Have a look – it’s an absolute mess:
http://foundationofthesacredstream.org/calendar/. No other pages using the /calendar slug, and I have disabled all caching plugins and flushed my permalinks. Any ideas?

Thanks,
Cody

[Geoff]

Shoot, I’m sorry that first shot didn’t do the trick. Thanks for your cooperation so far!

I’ve been unable to duplicate the issue myself on a default WordPress theme, so that leads me to believe there is a theme conflict at play. I also see that you noted the following:

Deactivated all other plugins? Yes
Switched to a default theme? Yes

Just to erase all doubt, was the issue still coming up when you have disabled all other plugins and activated a default WordPress theme (e.g. Twenty Fourteen) at the same time?

Cheers!
Geoff

[Elizabeth Gucciardi]

Hi Geoff,
Thanks for getting back to me. The calendar looks better when using the default themes, but is still a bit jumbled. My navigational structure, for instance, is all over the page (in 2011, 2012, 2013 and 2014), with or without all of my other plugins disabled. If it is in fact a theme conflict, how can that be resolved? I have already spent money on multiple addons and plugins for The Event Calendar, and would very much not like to start from scratch.

Thanks again for your help,

Cody

[Geoff]

Hey there, Cody!

I think the important thing is for us to figure out of the issue is a bug on our end of a conflict with the theme. That way, we can figure out if there is, in fact, something we can from over here to get this fixed for you.

If it is a conflict with the theme (which we haven’t determined yet), then we can help guide you for possible fixes, but it would ultimately be something we would recommend reaching out to the theme author for.

Let start with testing for conflicts and work our way there. 🙂

Cheers!
Geoff

[Elizabeth Gucciardi]

Sounds good, Geoff. Where should we begin testing for conflicts?

[Geoff]

Great, thanks!

I would like to try creating a fresh test site–this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar and Events Calendar PRO [edit list of plugins to suit]
• Please also stick to a default theme–again, there’s no need to install anything else just yet!
• Create a few events so we have some test data to work with
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help and working with me this far!

Geoff

[Elizabeth Gucciardi]

Hi Geoff,
I have installed a fresh copy of WordPress using the default theme. The Events Calendar is the only activated plugin. Everything seems to be functioning properly. I assume this confirms that there is a theme conflict. Let me know how we should proceed.

http://foundationofthesacredstream.org/test/?post_type=tribe_events

Cody

[Geoff]

Hey Cody! Thanks for walking through these steps with me. It’s super helpful and very appreciated. 🙂

This definitely confirms a conflict with either the theme or one of the other plugins. If you’re interested in pinpointing where the conflict is, you can start by installing and activating your theme to the test site to see if anything changes. Then, install and activate your other plugins one at a time, checking for changes each time.

The core issue seems to be that either the theme or a plugin is overriding the calendar plugin’s functionality. Finding the source and blocking it from the calendar is what you’ll want to do and it may be best to reach out to the conflicting theme or plugin author for more guidance on that.

Sorry I don’t more of a concrete answer for you, but I do hope this helps.

Cheers!
Geoff

[Elizabeth Gucciardi]

Hi Geoff,
OK, it looks like the conflict is either with my Jasper theme or with the Gantry Framework plugin that is required to run Jasper. No additional plugins are activated at this time, and I’m still getting the jumbled page: http://foundationofthesacredstream.org/test/?post_type=tribe_events

Do you have any additional documentation or tips for me, or should I look elsewhere. Thanks for all of your help so far.

Cody

[Geoff]

Hey there, Cody. Thanks for following up. 🙂

Interesting! I haven’t worked with Gantry before but it looks pretty neat. It also looks like it tries to handle a lot the page-building capabilities that are typically default in WordPress. That makes me wonder if it isn’t trying to take control of the event pages as well.

Events pages are actually registered as pages in WordPress and I’ve seen a few cases where themes (or plugins) have forced those pages into an Archive template. I’m sure that’s what’s happening here, but thought it’s worth noting.

I would suggest reaching out to the Gantry folks first to see if they have any recommendations of where to start. In the meantime, one thing yo might want to try on your end is dequeuing the scripts of that plugin when the site is on an events page. There is more information on wp_dequeue_script() at the WordPress Codex. That might look something like this:

function my_dequeue_scripts() {
if ( tribe_ is_month( ) ) {
wp_dequeue_script(); // The script to deque
}

Here is a list of a bunch of conditions you can use to target event pages.

I hope this helps!

Geoff

[Geoff]

Hey there, Cody! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to open a new thread. We’d be happy to help. 🙂

Cheers!
Geoff

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