Events not showing on iPhone

[events2go]

Hi There, I have a published event that shows using the permalink or shortlink on my desktop, yet when trying to bring it up on my iPhone using the same address, I get just a blank page. Any ideas what may be going on? This is super important to my business as customers will be clicking on a link that redirect to this page, which will mainly be utilized through smart phones. Thanks.

[Barry]

Hi – sorry to hear you’re facing difficulties here.

Can you provide a specific URL to help us see the problem? Feel free to post it as a private reply if you prefer.

Thanks!

[events2go]

This reply is private.

[Barry]

Hmm … I can see the same thing using Firefox on the desktop. In the first instance can you “flush” permalinks, simply by visiting the Permalinks Settings screen? You don’t need to change anything, just visiting that screen should clear things up.

If that doesn’t resolve this, can you:

• Deactivate all other plugins except for The Events Calendar and Events Calendar PRO
• Ensure both of those plugins are at the latest version
• Switch to a default and completely unmodified theme such as Twenty Thirteen
• Repeat the permalink flush step

Can you now access that page? If you can, begin reactivating everything and test at each stage to see if you can figure out the source of the problem.

Does that get us any further?

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Author]

Posts