Events not importing – The following errors have occurred:

[Dave]

The plugin has stopped importing new events – I also have an error on settings asking to “fix venues” saying that API limit reached – are these two related?

The events I’m trying to import are from https://www.facebook.com/orielyparc – all are marked as public – and I cant seem to find why they wont import – even by typing in the event “number” – eg 445404238963091

Suggestions welcome!

Dave.

[Geoff]

Hey Dave and welcome to the forums!

Oh man, sorry for the trouble here with importing events from Facebook. I’m happy to troubleshoot this with you to see what’s happening.

I tried importing the event ID you provided: 445404238963091

And I got this message back:

Either the event with ID 445404238963091 does not exist, is marked as private on Facebook or we couldn’t reach the Facebook API

I then tried to access the Facebook page you mentioned here: https://www.facebook.com/orielyparc

But that gives me this message:

The link you followed may have expired, or the page may only be visible to an audience you’re not in.

You had mentioned that the events are marked as private, but will you please double-check that for me? Also make sure that the Facebook account is both a page (rather than a Facebook personal profile) and that the page is public itself.

Let’s start there and see what we find.

Thanks!
Geoff

[Dave]

Thank you for the reply and welcome!

The errors you get are the same as I am getting… I have attached a screenshot to “prove” that the event and / or page exists!

As you can see, the event is not marked as private.

I am at a loss!

D.

[Geoff]

Hey Dave, thanks for the screenshots!

Is the Facebook page a public one? I’m still not able to access it when a try to visit it:

https://www.facebook.com/orielyparc

Is that the correct URL? My hunch is that whatever is preventing me from accessing the Facebook page is also what is preventing the plugin from accessing it to import events.

Thanks!
Geoff

[Dave]

Am following this up with the page owners… Pembrokeshire County Council…

It may take a while 😉

Thank you for all your assistance – Loving the plugin!

D.

[Geoff]

No worries at all! Please do keep me posted and I’d be more than happy to help. 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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