EVENTS LIST vs EVENTS CALENDAR

[Barry]

We’d be sorry to lose you.

All I can really say is that I’ve tried hard to replicate your issue locally, but cannot – nor do we see many other people reports along these lines.

Right now the problem has all the hallmarks of a conflict but it sounds like you are effectively stopped from running through some basic troubleshooting steps and are not receiving too much assistance from your developers.

One way around this is to create a test site (and, generally speaking, it’s a good practice to have such a site available) so we can troubleshoot without impacting on the live site and, if you had such a test site, I imagine you could even do the troubleshooting yourself to avoid waiting on the developers. Is it at all possible to set this up?

Something I notice are indications that your site is hosted by BlueHost. If I’m not mistaken, most or all hosting plans offered by BlueHost come with CPanel access (check out their site for more details) – I wanted to highlight this because that typically means installing a copy of WordPress in a subdirectory for testing purposes is a breeze, as they provide a wizard that takes care of the hard work.

If you have access to the hosting account – or can obtain access – would you be able to give this a shot? Alternatively, if access is reserved by the developers, perhaps you could ask them if they could create a fresh WordPress site in a sub-directory (by using the CPanel “wizard”, if it’s available, it should only take a few minutes to get this up and running – copying the plugins and theme across similarly is a task that takes only a few minutes).

Is that something we could explore?

[Tim]

We will look into it.

One thing I do feel I need to mention… the design company, Silverlane Studios, told us they were going to create an Event Calendar for us (we were going to have them install ALL IN ONE as is on our other sites) but they insisted they would design a new system for our Festival. They billed it as $800 value and said they would include that “free” in the cost of the website build.

Then they told us they were going to use a licensed plug in and filter (they refused to say which one) and that would cost us an extra $600 (from memory) each year.

Then they came back, after our objections as this was not part of the deal, and said we would pay $299 a year for the plugin, which lead me to believe they were buying a developer license for THE EVENT CALENDAR and trying to bill it to us.

Finally, they agreed the cost was $89 for the Calendar and $89 for the filter and, after much discussion, agreed to pay for “three years” of license fees themselves.

Where the “$800” to design the plug in came from I still have no idea.

As has become evident, they have no idea how to set up either plug in correctly and have installed 3 plug ins that conflict (so far), Yoast SEO, 404 Redirect and the Simple Custom POst Order.

They refuse to fix these problems because they say the Ajax Search Bar I installed (because the Search they installed didn’t work) is causing conflicts with THE EVENTS CALENDAR.

I know this is outside your control but I wanted to make you aware of the way some developers are exploiting your product. It leaves a bad taste in everybody’s mouths 🙁

[Barry]

I definitely sympathize, here, and wish you’d had a smoother experience.

Sadly, at this point, there’s little else we can do on our end except try to guide you through the troubleshooting process and – if we can isolate the root cause (be that some theme code or something else) – it may then be possible to figure out a fix or suitable alternative, depending on the problem at hand.

On the subject of troubleshooting, I do have one other test that you might be able to perform without assistance from your developers – what if you were to (temporarily) add the calendar widget to the top of the homepage sidebar and apply the same category filter. Does the same issue manifest itself there, in terms of the ordering of events?

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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