Events disconnecting from website

[Katie]

I’m having issues with my website falling out of sync with Eventbrite. The Eventbrite ticket area breaks and there’s no way to purchase tickets. I’ve attached a screenshot of an event experiencing this issue.

Is there a way to re-sync an event after it’s been created?

Here’s a link to the website: https://impacthubacademy.org/event/
Here’s a link to a page experiencing this issue: https://impacthubacademy.org/event/impact-hub-academy-presents-boulder-earth-week-event-series-featuring-nature-rx-with-justin-bogardus/

[Cliff]

Hi, Katie. Thanks for your thorough request.

Here are a couple thoughts:

1. The tickets form will not display if the event has passed, which is likely why there aren’t tickets displayed for this event you shared.
2. Eventbrite Tickets does not “keep in sync”. It’s a manual import/export process. You can go through the steps of re-importing it to get the data to come through (i.e. update from EB to WP).

Please let me know if this clears things up for you. It may not if your issue is with Eventbrite’s tickets syncing and not Eventbrite’s event details syncing…

[Katie]

Is there a way to re-import an EB event to an existing event on my website? The way I’ve been doing it ends up creating a new event (and then I have to go in and create a 301 redirect).
Thank you!

[Cliff]

If I remember correctly, you can

• import from EB to a new WP event
• you can update EB from WP
• but you cannot updated WP from EB
• you can only create a new WP event

Is this correct from your experience?

===

This request might be similar to yours, as well: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8344152-add-an-option-to-make-eventbrite-posts-a-one-way

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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