Events disappearing from events list randomly [using EventBrite Tickets]

[Samy's Camera]

Hello,

We use Events Calendar Pro with the Eventbrite Tickets add-on. Lately we have been having an issue with events disappearing from our system. Sometimes about 30 events disappear and are no where to be found or moved – not even moved to Trash. This is very concerning and we are having to constantly check to see our events are still up.

Is there a solution to this? Would this be related to EventBrite? We usually create the eventbrite event itself then import it through the import feature on ECP through WordPress.

Thanks!

[George]

Hi Jacob,

I’m really sorry you’ve been having trouble with this, “frustrating” must be an understatement!

There’s a bunch of information that could be helpful, or at least worth knowing, here, so I’ll ask them in order just to keep things organized:

1. When you say that this is happening “lately”, can you elaborate on some of the details and timeline here? How recently did this start happening? Also, were there any changes you can think of making on your site that immediately preceded this behavior? Any plugin updates, new installations, theme changes, WordPress core updates, anything at all?
2. Are 100% of the events in your system imported from EventBrite? Or do you also have some events that are manually created within WordPress? If you do have some events in your system that are not EventBrite imports, I’m curious: does this behavior effect those events at all, or does it only happen to events that are imported from EventBrite?
3. What version of WordPress are you running on your site?
4. What versions of The Events Calendar, Events PRO, and EventBrite Tickets are you running on your site?

If you can let us know about each of the points above, that’ll be a great start to getting things solved here. I’m really sorry you’ve been experiencing this behavior recently, it’s quite odd and hopefully we can help resolve it promptly.

Thanks Jacob!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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