Hi Josh,
We’d be happy to help you out, but you’ll need to get access to your user account and post in our premium forums. This forum is only for questions about our paid plugins, and we can’t provide support here.
If you need help regaining access to your account, we’d be happy to help out. In that case, please email us at support(at)theeventscalendar.com, and provide any names, usernames, or emails that might be associated with the account. Once you’ve got account access, you’ll be able to post a thread and receive full support from our team.
Cheers,
Leah