Events Countdown Widget not updating

[Joel]

Hi,

The Event Countdown widget is not working on our site any longer. It was working fine, now will not update to next event..

Can you assist?

Thanks

[Joel]

This reply is private.

[Victor]

Hi Joel!

I’m sorry you are experiencing that issue with the countdown widget.

I could not reproduce this myself, so let me help you troubleshoot it.

First, let me note that it might take us between 24-48 hrs before we respond to a post as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/ It generally is significantly faster than that, but it depends on forums load.

I can see in the homepage of your site that the countdown widget seems to be working fine. Could you please share a link to where you are experiencing this issue? or perhaps let us know which event you had the issue with and send us a screenshot of the widget’s backend settings so we can try to reproduce this on our own installation.

Thanks,
Victor

[Joel]

This reply is private.

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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