Events Calendar won't auto update

[Mikala]

Hello,

My license doesn’t expire until 2017 and yet the plugin won’t auto update. Enclosed are screenshots. Please advise. Thank you!

[Geoff B.]

Good evening Mikala and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you are facing while trying to update your plugin.
I would love to help you with this topic.

I would recommend (after a database backup) the following:

1. Disconnect the license from your website: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
2. Making sure the license is disconnected as well in https://theeventscalendar.com/my-account/license-keys/
3. Manually deactivate and delete the Events Calendar Pro (there will not be any loss of data)
4. Grab a copy of the latest version of the Events Calendar Pro here: https://theeventscalendar.com/my-account/downloads/
5. Install it using the “Add plugin” interface
6. Activate it and enter your license key

Normally, that should fix things.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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