Events Calendar Pro vs Events Calendar + 'Out of Installs' issue

[Diane P]

Two issues, actually. First, for some reason when I upgraded to PRO it did not override the starter version. Now I have two. Just upgraded the starter version. Now I get this notice “The following plugins are out of date: The Events Calendar: Filter Bar 3.6.1, Events Calendar PRO 3.6.1. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Want to pair an older version?” Please advise.
The other issue is that I am trying to upgrade those two but I keep getting this message “Sorry, this key is out of installs.” This is not true. How can I fix this and not lose anything in the extensive calendar we have developed?
Thank you!
DPV

[Brian]

Hi DPV,

Thanks for using our plugins. I can help resolve this with you.

When you purchase The Events Calendar Pro it is an Add On to The Events Calendar so you will continue to need both for them to work. Same with the Filter bar it is an Add On for The Events Calendar. So you are good there, nothing should be replaced.

“Sorry, this key is out of installs.”

To fix this please go to Account Central on tri.be and under Licenses check to make sure the url there matches with the site you are trying to update the plugins on.

Even if it looks correct please Disconnect the Licenses and add them back through your site’s Event Settings you then try to update the plugins and see if that works again.

Download
You could also manually downloading the plugins from your account and manually uploading them. You will have to deactivate and delete them first from your site. You should not lose any data in that process, but I would backup your site to be on the safe side.

Let me know if that works for you or we have to try something else.

Thanks

[Brian]

Since I haven’t heard back from you here, I’m going to go ahead and close out this thread. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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