Events Calendar PRO Update Fail

[Yehuda]

Selected update for three products
The Events Calendar
The Events Calendar PRO
The Events Calendar: Community Events

Calendar and CE updated okay
Pro failed:

The plugin events-calendar-pro/events-calendar-pro.php has been deactivated due to an error: Plugin file does not exist.

Downloaded the .zip, attempted to install and…

Installing Plugin from uploaded file: events-calendar-pro.4.4.23.zip
Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/content/a2pewpnas01_data06/55/4102855/html/wp-content/plugins/events-calendar-pro/

Plugin installation failed.

Return to Plugin Installer

[Brendan]

Hi there,

Thanks for emailing support. You most likely are running into a permission issue. First thing to try is upload your plugins manually through FTP.

Let me know how that goes.

Thanks,
Brendan

[Yehuda]

Hello Brendan,

Thanks for your response.

Please re-read original post from the point where I wrote, “Downloaded the
.zip, attempted to install and.”

I think that the auto-install failed but did not clean up after itself. Did
that prevent the manual install?

[Brendan]

Hi there,

Yes, so what you need to do is remove the plugin directories from the plugins folder and install fresh copies. This doesn’t remove the data since that is stored in the database so all of your events and settings will remain the same.

Let me know how that goes.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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