Events Calendar PRO: Recurring Events Options have Disappeared

[Susan Daniero]

Hi,

I did a recent update on ECP, and the recurring event options are no longer available on the add new events page. I went to verify my license key, but I can’t find the field to enter it in Settings > TEC anymore. Please advise.

Thanks.

[Andy Fragen]

@Cooper, it sounds like the newly downloaded Events Calendar PRO is not active. Check in your plugin settings to make sure ECP is activated.

[Susan Daniero]

Hi,

It’s definitely active. We’ve had two of our developers look at this and come up empty. I don’t think we made any obvious mistakes.

Thanks.

[Andy Fragen]

Do you see all 5 tabs in TEC settings page?

[Marc]

I’m running into the same problem. Both plugins active. I only see three tabs in the settings page: General, Template and Help.

Interestingly, this didn’t happen with another installation.

[Andy Fragen]

Only 3 tabs showing would indicate that ECP is not active. While waiting for Rob to chime in you might try reinstalling ECP. I don’t know if this will work but it’s a good starting point for troubleshooting.

[Marc]

Figured out what the problem is. I had PRO 2.03 (didn’t get a message to update it; I did for regular version), so I manually upgraded to 2.07 and issue is now fixed.

[Susan Daniero]

We did a clean uninstall & reinstall & all is well. Andy was right, EC Pro was not activated.
Thanks
Susan

[Andy Fragen]

Excellent, I think this one’s closed.

[Joyce Grace]

Thanks so much Andy for helping out here, and I’m glad you all got it fixed!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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