Events Calendar Pro not functioning

[Julie McLachlan]

Hi

My paid version of Events Calendar Pro is not functioning at all and my version of The Events Calendar has disappeared, yet when I try to install a new version i get the following message: Installation failed: Destination folder already exists.
I need assistance

[Cliff]

Hi, Julie.

This sounds odd but is hopefully easily resolved by logging into your site’s cPanel or FTP.

Navigate to yoursite/wp-content/plugins and see if there’s a plugin folder name of “the-events-calendar” — delete that and reinstall it via the wp-admin interface.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

Please let me know how this goes for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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