Events Calendar Pro License

[Christina]

I purchased a license fee for the Events Calendar Pro, but when I enter the key on my website, it says my license is out of installs. I don’t understand how I could be out of installs when I purchased it today. Can you please help? Also, I went directly to the site to make the license purchase instead of clicking on renew. Could this have something to do with it? Can I receive the discounted renewal rate as well?

[George]

Hey @Christina,

I’m sorry to hear about this! This Knowledgebase article of ours may help you sort out the license key “out of installs” stuff → https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

Let us know if it helps!

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Also, I went directly to the site to make the license purchase instead of clicking on renew. Could this have something to do with it? Can I receive the discounted renewal rate as well?

I see only one license key in your account which was purchased today, December 19, 2016 — so, there are no existing license tied to your account which would be “renewed”. If you have another license key, can you please copy and paste the full text of that license key in your forum reply? I will look it up—perhaps it’s tied to a different account on this site. (⚠️ Please make sure you check the “set as private reply” button on your reply so that your license key is only visible to you and us on the support team, and not the general public!)

Thanks,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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