Events Calendar Pro causing emails not to send in Formidable Pro

[sdep]

Hi!

Love this plugin and love Formidable Pro. I’m writing to the Formidable Support team as well. Hope that you can resolve this because I love both of these plugins.

After filling in a form, visitors should receive a confirmation email. Not working anymore after the last updates. If I disable Events Calendar and Events Calendar Pro, emails send.

Hope that you can resolve this because I love both of these plugins.

Thanks!

[Josh]

Hey sdep,

Thanks for reaching out to us!

I’m sorry for the inconvenience this issue has caused. A couple of quick questions that’ll help us in diagnosing and finding a solution:

1. This occurred after updating just our plugins? Or were there updates on both plugins that caused the conflict?
2. Will the form emails work with just The Events Calendar activated and not PRO? Or does Core have to be deactivated as well?

Thanks!

[sdep]

Hi,

1) This occurred after updating just our plugins? Or were there updates on both plugins that caused the conflict?

Yes, it happened after updating the Events Calendar.

2) Will the form emails work with just The Events Calendar activated and not PRO? Or does Core have to be deactivated as well?

I deactivated just the Events Calendar Pro and still no emails. I deactivated both the Events Calendar and Events Calendar Pro and emails send.

Thank you!

[sdep]

Update!

I recieved an response from Formidable Forms support. The following is their response:

This doesn’t look like a conflict or related to the update. Emails can be very unreliable when you use a dynamic email address in the “from” box. It would be best to move that into the “reply to” box, and use an email address in the “from” box that you know works on your site.

Here are more suggestions you can follow, including installing an SMTP plugin.
formidablepro.com/knowledgebase/why-arent-i-getting-any-emails/

I added the SMTP plugin as they suggested and all is working!

Thanks!

[Josh]

Hey,

Awesome! I’m glad you were able to get this one worked out.

I’ll go ahead and close this thread. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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