Events Calendar PRO 4.3.2 crashing my site

[Liena]

Events Calendar PRO 4.3.2 crashes my site when trying to change the View on the /events page or when clicking on a date in the sidebar widget.

[Geoff]

s Hi Liena,

So sorry for the trouble! I’m happy to look into this with you.

First off, did you happen to resolve the issue on your own? I visited your site and was able to both access the calendar (/events) by clicking on an event from the homepage sidebar widget and then switch views.

Here’s a quick screencast I put together that shows me switching between views:

Are you seeing something different? If so, please let me know if I am looking in the right place or if I should be looking somewhere else to see what’s happening.

Thanks so much!
Geoff

[Liena]

If you go to my site and click on a date in the sidebar widget calendar: http://prntscr.com/d81tig the site crashes and I get a White Screen.

Or if you go to events page and try to switch views like here: http://prntscr.com/d81vhs the site freezes.

[Geoff]

Hi Liena,

The site does appear to be really slow — however, I’m still able to navigate through the calendar and it seems to be completely functional.

I dug into your site a bit and noticed that there are a lot of error messages coming up in the console, namely:

• Failed to execute ‘postMessage’ on ‘DOMWindow’: The target origin provided (‘https://www.youtube.com’) does not match the recipient window’s origin
• Uncaught ReferenceError: ytcfg is not defined
  at https://www.youtube.com/embed/S9b91m2R5V8?rel=0&enablejsapi=1&origin=http%3A%2F%2Fbklyner.com&widgetid=3:10:16382
• A Parser-blocking, cross-origin script, http://ad.broadstreetads.com/zdisplay/54091.js?b=&resp=true, is invoked via document.write. This may be blocked by the browser if the device has poor network connectivity

These errors appear to be conflicts with different components on the site (i.e. YouTube and Broadstreet Ads) that would certainly help explain the impact to the performance and loading times of the site. They are also Javascript errors, which means they can affect the functionality of other components that rely on Javascript, including The Event Calendar’s widget and view switcher.

Will you please clear the conflicting errors from your site and give it another try? That should drastically improve the speed and functionality of not only The Events Calendar but the site as a whole.

Thanks!
Geoff

[Liena]

Geoff

I updated the ad tags on Broadstreet to clear out conflicts. I also cleared a large amount of disk space on my server. I was able to fix the Calendar sidebar widget by disabling the Ajax loading. I am still having trouble with switching views on the page: bklyner.com/events

When switching views here: http://prntscr.com/d8fgz8 the site locks up and I have to kill the page in Chrome.

[Geoff]

Hi Liena,

Nice work clearing out the conflicts!

There still seems to be something that causing the calendar’s view switcher (which relies on Javascript) to freeze up just as you describe.

I see you have tried the following:

• Deactivating other plugins: Yes
• Switching to a default theme: Yes

Just to confirm, did you notice any difference in those conditions?

How about when deactivating all other plugins and switching to a default WordPress theme, like Twenty Sixteen, together? Do you notice and difference there?

Let’s start there and see what we find. If the issue continues to persist, we can try some deeper troubleshooting tactics.

Thanks,
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts