Events Calendar Pro 3.1 Update Issues

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  • October 2, 2013 at 12:45 pm #68847
    jeataylor
    Participant

    I updated TEC to 3.1 using the update in admin of WordPress. I get the error box that says “The following plugins are out of date: Events Calendar PRO 3.0.5.”. When I go to check my license key, the field is empty. I put in my license key, save, get the green valid key notice. I go to check for new updates, but nothing there for ECP 3.1. When I go back to the license key field, it is blank. I also tried downloading the new version of ECP from the Tribe website and upload through WordPress add plugin, still doesn’t update.

    Please advise. I am running this on a Multisite installation and haven’t had a problem with updates up to this point. This is on a live site, so I can’t deactivate plugins or themes easily.

    October 3, 2013 at 4:21 pm #69109
    Leah
    Member

    Hi jeataylor,

    I’m sorry to hear that the update process has been so bumpy for you! I really appreciate that you checked your license key and tried manually updating the plugin. When you downloaded the latest version and uploaded it, did you first deactivate and delete the old version of PRO? That’s usually necessary since they share a folder name. You shouldn’t lose data doing this, but even so it’s best to do a database backup first.

    Also, I wanted to double check- are you installing PRO on the multisite’s main network site, or a sub-site? Multisites can definitely complicate things 🙂 But hopefully we’ll get you all squared away and up to date ASAP. Thanks for your patience in the meantime!

    Best,
    Leah

    October 4, 2013 at 12:54 pm #69396
    jeataylor
    Participant

    Thanks Leah

    I got it updated. I was trying to find updating instructions for PRO on the site, but couldn’t find any. Could the instructions be added so I don’t forget this in the future?

    Clarke

    October 4, 2013 at 3:36 pm #69418
    Leah
    Member

    Hi Clarke,

    Glad to hear you got it updated. Good idea on the tutorial too!

    Best,
    Leah

    October 28, 2013 at 9:55 am #73261
    Kelly
    Participant

    Hi, Clarke. As it’s been over two weeks since your last reply, I’m going to close this thread. Please open a new one if you choose to pursue this further in the future.

    Thanks for being part of the TEC community! 🙂

    July 7, 2015 at 6:29 am #981580
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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