Events Calendar Plugin Causing Site to crash

[Linda]

Hi there,

First let me establish that I’m technologically challenged. On Friday, I did the Event Calendar update to 4.3.4.1 and Event Calendar Pro 4.3.3. My site went down (www.lindacreates.com. The forums I’ve read indicated that the versions are suppose to match but I’m not finding another update for Pro to make it match. 2ndly, do you have any idea why the Event Calendar plugin, which has operated successful for a bit, would cause my site to crash after the update? Any help to resolve this issue would be greatly appreciated as I need to page to be active on my site (deactivating it let’s my site be up but the Calendar page is gone).

Thanks in advance for your help and understanding that the tech stuff often alludes me.

[Linda]

I am unable to revert back to a previous version of WP. I thought Updraft would allow me to do this but when I tried to restore it told me it was unable to access the files. Have now set up a different way to backup.

[Linda]

I have contacted the designer for my webpage/blog: Yes it is me however theme is just changing look of your blog not functionality so it can not crash your site 🙂 You can tell them that you are using genesis framework for your theme. It is well known framework and if there are any problems between theme and this plugin it will genesis versus them.

I think I’ve covered all the bases I’ve been able to google or get from the forums. Please help! =)

Linda

[Cliff]

Hi, Linda.

Sorry you’re experiencing this.

Please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

(If you’re technologically-challenged, you might need to ask your site developer/designer to enable this and test it for you.)

[Linda]

Hi, did I mention I’m a techno-challenged person? How or where do I enable this -“Please enable WP_DEBUG and WP_DEBUG_LOG”?

[Cliff]

You’ll need to follow those links to figure out how to do this.

You might need to ask for help from your web host or web developer.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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