Events Calendar Deactivated by hosting company-follow up questions NOT ANSWERED

[Kelly]

HI – I am following up on a previous support thread that appears to have been “dropped” on your end. I cannot re-activate this plugin until I receive follow up answers to my questions. I have included the last dialog I have received from you (copied below) which includes the topic #. I indicated 3 times since your last reply that my posting required further action, so topic should not have been closed. What’s up?????
I am paying for this plugin and cannot use it as is. I tried just reactivating, but there are no updates showing, so I quick deactivated it again before it cause any more issues. PLEASE FOLLOW UP!!!!!!!!!

Last reply (including topic #):
George wrote:

Hey Kelly,

I’m really sorry to hear this, and am eager to help. It sounds like all of that CPU usage might have been coming from a recent issue we had with Events Calendar Pro, where it was causing recurring events to be endlessly created!

This was a huge issue, so our developers worked hard to have a fix ready for the workweek this Monday morning. We have published version 4.2.2.1 of Events Calendar Pro this morning, which should help mitigate the sort of problems with recurring events that it sounds like impacted your site’s CPU usage.

1. Can you confirm if you were indeed using the “recurring events” feature on your site at all?

2. I would recommend contacting your host to share the above information. If you ensure that your site is using the most recent version of WordPress, is using The Events Calendar 4.2.2, and is using Events Calendar Pro 4.2.2.1, then there should be no issues like this.

So sorry for the trouble, Kelly. I think updating to the version numbers I listed in point #2 above should help, and hope it does. Please let us know!

Sincerely,
George

Post Link: https://theeventscalendar.com/support/forums/topic/help-_-events-calendar-plug-in-permanently-disabled-by-our-hosting-company/#post-1138237

[George]

Hey Kelly,

I’m really sorry for the trouble here.

Our response times are one reply per 24 hours, but I was unfortunately unable to uphold this standard this week due to an unexpected outage I had.

With this in mind, though, this morning I actually did post an update in your original thread -> https://theeventscalendar.com/support/forums/topic/help-_-events-calendar-plug-in-permanently-disabled-by-our-hosting-company/

Maybe our notification email about the new reply failed to reach you? Sorry if so!

Please head over to that original thread of yours and follow up with the latest reply from us there.

We will continue the conversation and help you sort out these issues! 😀

Sincerely,
George

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