Eventbrite Tickets disappear the day before the event

[Ryan Hruza]

Hello. I recently upgraded to the events calendar pro, and have added on the Eventbrite tickets add-on. Which has been great normally! This weekend, with our shows, the option to select tickets from our site stopped happening 2 days before the event happened. This has been terrible for business and confusing to our patrons. What is the issue here?

kcimprov.com/events

[Nico]

Hi there Ryan,

Thanks for getting in touch with us, and sorry to hear about this issue.

EventBrite tickets can have a start/end sale dates, Have you checked on that? Also, are the events configured with the same timezone settings in EventBrite and the WP site?

Did this only affect specific events or all events in the site? Maybe the connection with EventBrite was lost or expired for some reason. Can you check on that as well in ‘Events > Settings > APIs’?

Best,
Nico

PS: I tracked your license down an confirmed you are a license holder. Please make sure to login before posting or replying next time 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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