Eventbrite ticket price showing as "Free"

[paulblacker]

I have added plenty of eventbrite tickets to my site with multiple ticket options per event and the prices all show correctly on the site, however when the event only has 1 ticket type the site displays it as Free. I have checked it on the Eventbrite site and all ticket prices are displaying correctly.

[Geoff]

Hi there, Paul! Thanks for reaching out and I’m sorry you’re bumping into this issue.

It’s definitely a bug on our end and we’re working to fix it. There’s a ticket in our system to have it cleaned up in the next release, which is coming up next week.

In the meantime, you can try out the suggestion in this thread to hide the incorrect cost from displaying using CSS.

Sorry again for the trouble–I’ve noted this thread so we can try to follow up with you directly here when it’s released. Until then, please keep your eyes open for the release.

Cheers,
Geoff

[nicholasthomas]

We are also facing this issue and would like to be notified when it is fixed. Thank you

[Geoff]

Hi there, Nicholas. Thanks for chiming in. You’re certainly welcome to follow this thread and we’ll do our best to follow up when there is more to share. In the meantime, please keep your eyes open for the next release, which will likely contain this fix.

I’ll close this thread for now, but we’ll certainly reopen it and follow up if we have more to share. 🙂

Cheers!
Geoff

[Leah]

Hi there,

Thanks for your patience while we looked into this problem. We are working on a secondary maintenance release that addresses this issue. Keep an eye on your site for a new update to version 3.9.1. We’ve tested this release thoroughly and it should resolve the reported issue. However, if you are still running into trouble please start a new thread and we will respond as soon as possible. Thanks again for your patience and support!

Best,
Leah
and the team at Modern Tribe

[Author]

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