Eventbrite Import – Purchase Tickets

[growfl]

I am using eventbrite 3.9.6 but when I import tickets the purchase ticket information is not showing.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

First if you had coding to move the ticket box for eventbrite in your theme that has changed and please check the following guide to update that.

Moving the Eventbrite Tickets Box

Second, can you please confirm you are using Eventbrite Tickets 3.9.6 and that you have followed the configuration steps outlined here:

https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

Then can you go to an event that is suppose to show the tickets box and confirm this setting in the admin for that event is set to yes:

Display tickets on event page?

Even if it is set to yes can you please set it to no, then update, and then set back to yes and update again and see if it shows.

If that does not work please post a link to the event that is having issues and we can go from there.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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