Hi there Shazmin,
Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁
We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.
To give you a quick tip until you post in the appropriate forum, you can do this by modifying the plugin templates, take a look at our themer’s guide for instructions on how to do this.
Best,
Nico