Event Tickets & RSVP not updating

[Christine]

Entering a new RSVP in event will not save/update.

Adjusting existing tickets to higher quantity will not save/update. We have an upcoming event and I would like to add more tickets to sell and I am unable to.

Thank you!

[Jennifer]

Hi Christine!

I’m sorry that you’re running into this issue, but I’ll be happy to help you get it figured out.

I see that you’re running the current versions of Event Tickets and Event Tickets Plus, but the version of WordPress that you’re running is quite a bit older. Can you first try updating to the current version (4.9.6) and see if that gets things working?

I would recommend making a full backup of your site and doing this update first in a testing environment, just to be on the extra-safe side.

Please let me know how this goes!

Thanks,

Jennifer

[Christine]

Hi Jennifer,

I will try this and let you know how it goes!

Thank you.

[Jennifer]

Please do! I’m here if you need any further help 🙂

[Christine]

Hi Jennifer,

Updating to the current version of WordPress worked!

Thank you for your help.

[Jennifer]

Awesome! Glad it was a simple fix! Please let me know if there is anything else that I can help with.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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