Event tickets plus sometimes not sending tickets
Thanks so much for reaching out!
Our emails are sent through the WordPress server, so sometimes there are issues there that cause emails to not be properly sent through.
You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/
Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.
Please make sure you configure and test the settings using the plugin’s built-in tool.
Let me know how it goes!