event tickets plus not charging shipping

[Julie]

I am using event tickets plus with woocommerce, and I have set up table rate shipping for tickets. 0-100 is $1.50 and 100-700 is $3.00. It works for the season tickets on the product that I set up, but it is not working for the event tickets, which are individual tickets. If I purchase a season ticket it puts in $1.50 for shipping, if I purchase 2 it puts in $3.00. (Season tickets are $80 each). If I purchase any number of individual tickets at $20 each nothing is showing for the shipping. We are just trying to recover some of the PayPal fees, so it it really a handling fee. I can’t find in the documentation how to make this work. It did work last year, but it is not working this year. We did not use table rate last year, only charged $1.50 no matter how much they spent.

Thank you for your help. Website is https://lovelandperformingarts.org

[Jaime Marchwinski]

Hi Julie,

Thanks so much for reaching out!

Charging a shipping or table rate is not possible with our plugins out of the box. You might be able to set up some kind of a registration / subscription model with WooCommerce and an addon for your site and handle it that, but that is beyond the scope of our plugins.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/custom-development/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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