Event tickets notification says 'Processing' on backend even though tickets sent

[Anonymous]

Good day,

We’ve now got the auto ticket send function working nicely, but just a concern is when logged into the wordpress backend under: ‘Woocommerce – Orders’ I see that even though a customer paid for the tickets and already received their tickets automatically, the notification on the far left still says ‘Processing’ and not ‘Complete’?? very strange as I have both settings set to Autocomplete both under: ‘Woocommerce – Settings – Extra Options – Autocomplete Orders – Any Order (!!!) and then also set to auto complete under: ‘Events – Settings – Tickets – Woocommerce Support – Try to set the status of new ticket orders to “complete” automatically – ticked yes’

I have no custom coding for autocomplete on the system and nothing added to the ‘functions.php’

Please can you confirm if I should just ignore that or click the ‘tick’ icon to the right of each order to change from ‘Processing to Complete’ (even though the ticket has been sent automatically already before doing this) – I just don’t want the customer to get duplications??

Many thanks

[Anonymous]

Hi, not to worry, everything seems good now and the notifications are all working. It was yesterday before I got the auto send function working that it must’ve not changed the notification from Pending to Complete, but now it is automatically sending and automatically changing status to ‘complete’

All good many thanks for all your assistance,

[Andras]

Hello Sabatha,

Thanks for your followup on this. I’m glad to hear you managed to figure this out.

Since this seems resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will gladly help you out.

Cheers,
Andras

 

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