Event Tickets Extension: PDF Tickets does not attach pdf files in emails
Thanks for sending that over! I ran this by the extension developer, and he is currently looking into what is causing this. So far, we have not been able to recreate it, so we are actively working on narrowing down the source of this issue.
We’ve had a few other users reporting this same problem, but it appears to only be occurring with paid tickets, not free tickets – multiple users are reporting that only paid tickets are missing the PDF. Can you test this out and see if you are getting the same behavior?
As you suggested, I have done the test with free tickets. Effectively with the free tickets the attached file in PDF format is correctly attached to the email that is sent to the client.
I hope the developers will soon find a solution to the problem. We will be waiting for new versions of the addon to solve the problem.
Anyway, if there was a temporary solution to the problem, I would appreciate it if you would let me know.
Thanks again for your help.
Thanks for testing that out! We are currently trying to narrow down the source of the issue, but as soon as we have an answer for you, we’ll let you know here.
I’m sorry for the inconvenience this is causing, but thank you for your patience as we work on getting this resolved!
Are you using PDF Tickets or the Show and Print Tickets plugin?
Since you’re using Mandrill, do any emails with attachments get delivered?
I understand you are likely experiencing the exact same thing as this thread’s original poster.
We definitely want to keep track of trends regarding specific bugs or theme/plugin incompatibilities. However, we need you to create your own separate thread (linking back to this thread would be great) so that we can address each user’s issue independently.
By doing it this way, we can fully address the situation based on each user’s unique combination of settings, active plugins, etc. We’ll also be able to compare and contrast as needed.
Finally, posting to your own thread allows you to share your System Information Report and post Private Replies that only you (the original poster) and our staff can see.
Please do reference any action steps we may have recommended in this thread and then create your own separate thread with as much information as you think would be helpful for us.
Thank you for your extra effort and understanding.