Event Ticket Refund Policy included with ticket confirmation email?

[gnomegames]

Is there a way to include our event ticket refund policy in the email that customers get when they purchase tickets?

We have events that customers miss attending for various reasons and then try to request a refund up to 3 months after the fact. I’d like to include our boilerplate refund policy as part of the ticket confirmation email to clean this up a little bit>

Thanks!

The Head Gnome

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

To customize the email that is sent out, you can copy the email template into your child theme and make modifications as needed. To do this make a copy of event-tickets/src/views/tickets/email.php and place that copy in [your-theme]/tribe-events/tickets/email.php

For more detailed information about customizing event templates, check out our Themer’s Guide.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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