Event Ticket quantities are not appearing correctly

[Dani]

HI there,

We are using Event Tickets Plus on adelaidechambersingers.com

We just started monitoring the quantities of tickets being sold on the site for the first concert this year and the quantities remaining are not calculating correctly.

For example, recently when a purchase was made for a concert ticket, the quantity remaining jumped form about 10 left to 260 left. We can manually go in and reset the number remaining but inevitably, within the next 1-2 days (or possibly on the next purchase), the total remaining will again show up another erroneous/random (?) number.

Please help.

[Geoff B.]

Good evening Dani and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the event ticket quantities not being properly calculated on you site. Yikes!

I would love to help you with this topic.

This could be caused by a few things:

1. Your WooCommerce settings on how stock is handled.
2. What the order status of your tickets are. This is related to point 1. Sometimes, stock is not decreased until an order is marked as “Complete”
3. Any customization made to WooCommerce or our plugins that your WordPress theme might be using
4. The versions of WordPress and plugins you are using. It looks like you are several version behind on WordPress, WooCommerce and our plugins.

The next step would be to do a complete database and plugin backup.

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors).

Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps.

If not, you will have to consider upgrading to the latest version of everything.

Let me know how that goes.

Geoff B.

[Dani]

Thanks a lot Jeff.

I will try out your suggestions and see what happens.

Kind regards.

[Dani]

Hi Geoff (sorry, not Jeff).

I’m just attempting to resolve this issue and have a question about the global stock. We have six upcoming concerts advertised and each one can be booked on the site.

There are 300 tickets for each concert and each concert has two ticket prices (concession and adult). We are not concerned about how many adult vs concession tickets sell but do need to be sure that quantities reduce for each concert.

If we set a global stock level will this effect all concerts or can we assign different stock levels to each concert without this impacting the other concerts?

Thanks a lot.

[Dani]

And continuing on from this…

Events Tickets Plus gives you the option to enable global stock within each event but when the ticket is then generated as a product through WooCommerce, there is also the option to “manage stock at product level.” What is the difference and could the conflict be occurring here? What’s the appropriate config?

Thank you Geoff.

[Geoff B.]

Good afternoon Dani,

Thank you for following up on this one.

If we set a global stock level will this effect all concerts or can we assign different stock levels to each concert without this impacting the other concerts?

The global stock option is per event.
In other words, each concert can get its own level of global stock.

Events Tickets Plus gives you the option to enable global stock within each event but when the ticket is then generated as a product through WooCommerce, there is also the option to “manage stock at product level.” What is the difference and could the conflict be occurring here? What’s the appropriate config?

Well basically, Event Tickets Plus will set things up with the correct settings for you based on what you establish in the event settings.

So in other words, you should set things up the way you want to in each event and forget about the WooCommerce settings altogether.

To put this into perspective, you can override some things directly at the product level of WooCommerce, but to do that you really need to know what you are doing.

So, no conflict in view as long as you stick to that simple rule.

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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